Return & Refund Policy

At Tidyrova, we want customers to understand their return and refund options before making a purchase.

Please read the following policy carefully.

1. Return Window

You may request a return for an eligible purchase within 30 days after delivery.

Before sending a product back, please contact support@sovixalum.com and wait for the appropriate return instructions.

2. Conditions for Returns

For a standard change-of-mind return, the product should generally:

• Be unused and in its original condition

• Include the original packaging, accessories, and relevant documentation

• Be free from damage caused after delivery

• Include proof of purchase

Your rights under applicable consumer-protection laws are not limited by these conditions.

3. Items That May Not Qualify for Return

Subject to applicable laws, the following products may be excluded from change-of-mind returns:

• Customized or personalized products

• Gift cards

• Products clearly marked as final sale

• Products with broken hygiene or protective seals

• Opened items that cannot be returned for health or hygiene reasons

• Products damaged through improper use

• Promotional gifts not returned with their qualifying order

These exclusions do not override statutory remedies for defective products.

4. Starting a Return

To request a return, email support@sovixalum.com with:

• Your name

• Order number

• Product details

• Reason for returning the item

• Photos or videos, if relevant

After reviewing the request, our team will explain the next steps and provide the applicable return destination.

Please do not mail products back without first receiving return instructions.

5. Return Shipping Charges

For eligible change-of-mind returns, customers are normally responsible for return postage unless local law requires a different arrangement.

If an item is confirmed as defective, damaged upon arrival, or incorrectly supplied, we will provide an appropriate solution and cover return costs where required.

We recommend using a trackable shipping method.

Original delivery charges may be non-refundable except where a refund is required by law or our applicable policy.

6. Returned Item Inspection

Products received for return may be inspected to confirm their condition and eligibility.

If a product has been used beyond reasonable inspection, damaged after delivery, or returned incomplete, the amount refunded may be affected where permitted by law.

7. Refund Processing

Approved refunds are sent to the payment method originally used for the purchase.

After a refund is issued, please allow approximately 5–10 business days for your payment provider to process and display the transaction.

Your bank may apply additional processing time.

8. Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, incomplete, or different from what you purchased, please notify our customer-service team as soon as possible, preferably within 7 days of delivery.

Include your order number, photographs of the product, and pictures of the packaging and shipping label.

Depending on the circumstances, available solutions may include replacement products, replacement parts, refunds, or other appropriate remedies.

Please keep the packaging until the issue has been reviewed.

9. Exchanges

Direct exchanges are subject to product availability.

If the requested replacement cannot be arranged, our support team may suggest an eligible return and a separate new purchase.

10. Order Cancellations

Please contact support@sovixalum.com immediately if you wish to cancel your purchase.

We will attempt to process cancellation requests before fulfillment begins. Once an order has shipped, the applicable return procedure may need to be followed.

Mandatory cancellation rights remain unaffected.

11. Refused or Unclaimed Deliveries

If an order is returned because of an incorrect address, unsuccessful delivery, or failure to collect the parcel, relevant transportation or handling expenses may affect the refund where permitted by applicable law.

12. Payment Disputes

If you experience an order-related issue, we encourage you to contact our support team so we can investigate and attempt a resolution.

Customers retain any chargeback or payment-dispute rights provided by their payment institutions and applicable law.

13. Consumer Rights and Contact

This policy does not remove or reduce rights that customers are legally entitled to receive.

For questions about refunds or returns, contact:

Tidyrova Customer Support

Email: support@sovixalum.com

Website: https://sovixalum.com