Shipping & Delivery

This Shipping & Delivery Policy provides information about how orders placed through https://sovixalum.com are processed and delivered.

1. Order Processing

Orders are generally prepared for shipment within 1–3 business days following successful payment confirmation.

Business days exclude weekends and public holidays.

Processing may take additional time during busy shopping periods, holidays, or unexpected operational disruptions.

Any product-specific processing times will be communicated where applicable.

2. Estimated Shipping Times

Delivery periods begin after an order has been dispatched.

Our reference shipping estimates are:

Standard Shipping: 7–15 business days

Remote Areas and Certain International Destinations: 10–25 business days

Estimated delivery periods are not guaranteed arrival dates.

Transportation times may change because of customs procedures, carrier operations, weather, regional conditions, or other circumstances beyond our reasonable control.

3. Shipping Fees

Shipping methods and any applicable delivery charges will be displayed during checkout before payment.

If a free-shipping offer applies, its terms will be shown with the offer or at checkout.

4. Customs Duties and Import Taxes

International shipments may be subject to duties, import taxes, customs-processing fees, or other charges imposed by the destination country.

Unless the checkout process explicitly includes these charges, the customer may be responsible for paying them.

Any refund associated with customs-related delivery problems will be handled in accordance with applicable law and our Return & Refund Policy.

5. Shipment Tracking

When carrier tracking is available, we will provide shipment details after an order has been dispatched.

Tracking information may require 2–5 business days to display its first update.

You can follow the progress of your delivery using the tracking information provided.

6. Delivery Address Accuracy

Please ensure that the shipping address, postal code, telephone number, and recipient information entered during checkout are correct.

If you notice an error, contact support@sovixalum.com immediately.

We will attempt to assist, but address modifications are not guaranteed after processing or dispatch.

Additional transportation charges caused by incorrect address details may be payable by the customer where legally permitted.

7. Shipping Delays

Occasional delays may occur during transportation or customs processing.

If your tracking information has not changed for more than 10 business days, please contact our team with your order number.

We will review the available shipment information and assist with reasonable inquiries.

8. Lost Shipments

If a carrier indicates that your package has been lost, please notify our support team.

We may coordinate with the relevant shipping provider to investigate the shipment.

Appropriate remedies may include a replacement or refund, depending on the circumstances and applicable consumer laws.

9. Packages Marked as Delivered

If your tracking status indicates delivery but you cannot locate the package, please check the delivery location, household members, neighbors, and any reception or parcel-storage area.

You may also contact the delivery carrier for more information.

If the parcel remains missing, please email our support team so that we can review the circumstances.

Your applicable legal delivery rights remain unaffected.

10. Damaged or Incorrect Deliveries

Please inspect your package shortly after delivery.

If a product arrives damaged, defective, incomplete, or incorrect, contact support@sovixalum.com promptly, preferably within 7 days.

Please provide:

• Your order number

• Photographs of the product

• Images of the shipping packaging

• A photograph of the shipping label

• A description of the issue

We will assess the information and explain the available resolution options.

11. Multiple Shipments

Some orders may arrive in more than one package when products are fulfilled separately.

When this happens, shipment information will be provided where available.

Customers will not be charged additional delivery fees solely because we choose to divide an order into separate packages.

12. Contact Information

For questions relating to order preparation, shipment tracking, or delivery, please contact:

Tidyrova Customer Support

Email: support@sovixalum.com

Website: https://sovixalum.com

Thank you for shopping with Tidyrova.